Question

At times, customers have an unexpected need and require certain departments, such as production, to change their schedule to meet the demands of the sales department. When Susan, the vice president of marketing, is involved in resolving this conflict, this is an essential part of which management function?a. leadingb. implementingc. delegatingd. monitoringe. staffing

Answer 1

Answer: Leading

Explanation: In simple words, leading is the method of influencing employees to work harder so they can achieve organisational goals. It focus on maximum participation from employees.

In the given case, Susan as a vice president is resolving the conflict in the organisation. Her actions will ultimately help the organisation to achieve its goals.

Thus, from the above we can conclude that the right option is A.