// Here is the required switch statement on response character
switch(response){
case 'y': // case to check if the response is y
cout<<" Your request is being processed ";
case 'n': // case to check for n
cout<<" Than you, anyway for your consideration";
case 'h': // case to check for h
cout<<"Sorry \, no help is currently available.";
default : // default case
cout<< Invalid entry: please try again.";
}