Answer:
The described situation can be viewed as an example of cultural lag.
Step-by-step explanation:
Cultural lag is the transition period in which the intangible culture (including norms and laws) in a cultural system lags behind material culture (including technology).
In these situations, people often do not adapt to new technologies, thereby isolating themselves from them and not responding as expected to the stimuli they provide.
Cultural lag usually takes place with the elderly and technological advances, which do not usually know how to dominate and therefore incur communication errors.