Hello there!
Your question asks what Natalie is providing to the employees.
Answer: Training
Natalie is teaching employees how to use the company’s new software needed for their jobs. The knowledge, skills, and abilities they are learning will help them succeed in their work. Natalie is providing training to employees.
The reason why "training" is the correct answer because Natalie is training the employees on how to use the new software that the company has. After she's done training them, the employees could possibly get the hang of the new software and go off on their own with the knowledge of how to use it.
This training would allow the employees the be successful at work, and get the knowledge they need to exceed the work's new software.
I hope this helps!
Best regards,
MasterInvestor