for surface area you find the area of a square face (11*9=99) but there are 2 square faces so it would be 2 lots of 99 (99*2=198)
then you find the area of the rectangle faces (12*9=108)
there are 4 rectangle faces so you would do 108*4=432
then just do 432 + 198 =630
so surface area is 630
for volume you do b*l*h
so just do 11*9*12
= 1188
so volume is 1188cm^3