Question

Victoria runs a flower shop. She recently made some changes so that one employee answers phones and completes the order and payment process, while another creates arrangements and a third packages and delivers floral arrangements. Previously, each employee was responsible for the order from the phone call through the delivery. Such changes reflect which one of the following?

feedback
autonomy
task significance
skill variety
task identity

Answer 1

Task Variety.

Task variety is the extent to which a job is done from start to finish. Victoria's company used to have HIGH task variety because each employee was doing all different functions. She has changed to a lower task variety where each employee works on a specific task and only that task.