Summarize key
points from each
paragraph
READING Customer Service
Learning Seed: Communicating with Customers
What Makes Good Customer Service?
When you work in a retail store, what services are you offering? You
may think that your employer is paying you to prepare food, stock
shelves or tidy up the sales floor, but those aren't the real reasons.
Your employer is paying you to serve the needs of his or her
customers. Without good customer service, the customers would
disappear, and without customers, the business would fail. How you
treat the customers has a big impact on how well the store succeeds.
So what makes good customer service? The main ingredient is trying
to understand the customer. Understanding what a customer wants,
doesn't want, and how he or she wants to be treated are the keys to
having happy customers. There are many components to good
customer service, but in the end they all come down to the same goal:
understanding your customers.
Successful (And Not-So-Successful) Interactions What are the key points?