Question

Consumer complaints are frequently reported to the Better Business Bureau. In one year the industries with the most complaints to the Better Business Bureau were banks; cable and satellite television companies; collection agencies; cellular phone providers; and new car dealerships. The results for a sample of 200 complaints are contained in the DATAfile named BBB.Click on the datafile logo to reference the data.Bank 26, Cable 44, Car 42, Cell 60, Collection 28(a) Show the frequency and percent frequency of complaints by industry.Industry Frequency % Frequency Bank Cable Car Cell Collection Total (b) Which industry had the highest number of complaints?- Select your answer -Banks/Cable and satellite television companies/Collection agencies/Cellular phone(c) Comment on the percentage frequency distribution for complaints.The input in the box below will not be graded, but may be reviewed and considered by your instructor.

Answer 1

Consumers Complaints

a) Frequency and Percent Frequency of Complaints by Industry:

Industry Frequency % Frequency

Bank 26 13% (26/200)

Cable 44 22% (44/200)

Car 42 21% (42/200)

Cell 60 30% (60/200)

Collection 28 14% (28/200)

Total 200 100%

b) The Cellular Phone industry has the highest number of complaints.

c) The percentage frequency distribution of complaints shows that many consumers are not satisfied with the services of their cellular phone providers. This highest level of service dissatisfaction is followed by services rendered by Cable and Satellite Television Companies and Car dealers, in that order. Comparatively, less dissatisfaction was showed to Collection and Bank services.

Explanation:

a) Data and Calculations:

Bank 26

Cable 44

Car 42

Cell 60

Collection 28

Industry Frequency % Frequency

Bank 26 13% (26/200)

Cable 44 22% (44/200)

Car 42 21% (42/200)

Cell 60 30% (60/200)

Collection 28 14% (28/200)

Total 200 100%