To our Staff members;
I would like you all to read this mail carefully. We have got many complaints from patients. They are about the unprofessional language you use and the inappropriate discussions you have. These can be heard in the patient lobby. We think that the medical staff must not behave unprofessionally since this will certainly make the patients feel worse. They come to us because they need our help. Most of them come because they have serious health problems, so if they notice our medical staff are not professional , they will not rely on us and their health problems will get worse. Therefore, this inappropriate behavior cannot continue . If it goes on, we will have to take serious measures.
Chief of Staff,