Answer:
users' responsibility.
Step-by-step explanation:
Training is the process in which employers provides employees with specific, identifiable knowledge and skills for use in their present jobs.
Generally, organizations should ensure they continually train their employees in different areas (skills) so they don't lag behind and to close the gap between rapid technological innovation.
Also, an instructional design process can be defined as a strategic model which typically involves determining the needs of the employees (learners or trainees) for the development of learning goals, objectives, experiences and the design and organization of assessments in order to enhance the quality of information and instructions.
In this scenario, the information technology department is frustrated because they are constantly training one group on the same issue. The department manager reports it is the users' responsibility to learn the system and not expect repetitive training.
This ultimately implies that, once an employee has undergone a training sponsored by his or her employer, it is very important that he or she devotes more time to learning to perfection rather than being trained on the same skill over and over again.